Frequently Asked Questions (FAQ)

Welcome to PANTRY – your trusted cooking partner. Here, we answer your most common questions about our seafood, delivery, technology, and brand mission.

1. What is PANTRY?

PANTRY is a next-generation seafood brand built for the modern kitchen. We’re more than just a delivery service—we’re your trusted cooking partner, dedicated to delivering premium seafood and unmatched freshness from the ocean straight to your doorstep.

Our seafood is sourced directly from coastal harbours and trusted fishermen. Each catch is expertly cleaned, hygienically processed, and swiftly delivered to maintain its natural taste, texture, and nutritional value.

Freshness is at the heart of everything we do. We use smart logistics and rapid delivery systems to minimize the time between the ocean and your kitchen. Our seafood is handled with the highest hygiene standards to retain its quality and taste.

Yes! All our seafood is delivered cleaned and prepped—ready to cook. This saves you time in the kitchen while giving you the freedom to create meals your way.

We combine the trusted quality of local fish markets with the convenience of doorstep delivery. Plus, our AI-powered platform helps you find what you love, recommends fresh ideas, and aligns with your dietary preferences—something traditional markets can’t offer.

Our smart platform learns your tastes, syncs with your cravings, and makes intelligent suggestions based on your preferences. It’s like having a personalized seafood concierge that understands your lifestyle and cooking habits.

Not at all! While we serve families and individuals, we also cater to small businesses, restaurants, and chefs who value premium, reliably sourced seafood.

We’re actively expanding across cities. You can check delivery availability by entering your area code on our website or contacting our support team.

Simply visit our website or app, explore our curated seafood selections, and place your order. We handle the rest—from ocean to kitchen.

Yes, we offer flexible subscription models so you never run out of fresh seafood. Choose your frequency, and we’ll handle the rest with consistent quality and punctuality.

Our support team is ready to help. Reach us via:

Because we’re with you at every step—from selecting the freshest seafood to helping you prepare a perfect meal. We exist not just to deliver, but to inspire confidence and creativity in your kitchen.

We ensure all meats are 100% halal cut.

If you receive a damaged or defective product, you can raise a concern by contacting us at 9539530998. Refunds for digital payments will be processed within 7 to 10 working days. Please note that once an order has been packed, it cannot be refunded.

Our commitment is to deliver pure, chemical-free food to our customers. To achieve this, we work directly with fishermen and farmers, eliminating middlemen to source the freshest ingredients straight from the origin. We also employ advanced, scientifically backed transportation and packaging methods to maintain optimal conditions from farm to doorstep. For preserving meats, we use only natural ice—ensuring freshness without any artificial additives or chemicals.